#1 of 1Swift Systems - Frederick, MD - Systems Support Engineer I - http://www.swiftsystems.com/careers
Swift Systems is a full-service IT engineering and services firm focused on the delivery of managed IT services. We are looking for a disciplined, talented, and customer-focused Support Engineer to join our established engineering team. Our growing team, low turnover, and transparent management won the Best Place to Work 2014 award in Frederick County.
This position is client-facing with the core responsibilities of performing remote IT support for Swift’s customers in a variety of sectors including manufacturing, local government, medical, non-profit, and biotech. You’ll work with our customer service and engineering teams to deliver quality IT solutions and services to customers in a variety of industries in the tri-state area.
To qualify for this position, you should have two or more years of experience in help desk and remote support. You should have a strong working knowledge of fundamental operations of Windows software, virtualization technology, mobile devices, hardware and other equipment (printers, scanners). More importantly, you should be able to demonstrate a history of excellent customer service, strong personal responsibility, ability to take ownership of technical issues, and consistent delivery and follow-through under pressure.
Salary will be $40k – $45k depending on qualifications and experience. This position also participates in our profit sharing plan to reward teams who deliver excellent service and performance to our clients.